• Would you like to join our Client Services Team as an Account Manager?

Account Manager

We’re hiring an Account Manager

Passion Digital is a characterful and award-winning digital agency based in South-West London, and we’re expanding!

Our client base is wide and varied, ranging from everyday consumer brands, to tech start-ups, property moguls and charities.

We’re looking for a bright and enthusiastic client services specialist to support our growing account management team.

You’ll have experience managing a digital account base, autonomously or with the support of an Account Manager, liaising with clients directly in a professional and helpful manner. You’ll have a passion for making clients happy and you’ll also be commercially-minded.

This opening presents an excellent opportunity for a knowledgeable, ambitious and self-motivated Digital Account Manager, who is looking to advance their career within a team that works on diverse and varied digital projects.

Key Responsibilities

  • Leading client relationships – liaising effectively with internal marketing and web teams to create and implement appropriate work, on time
  • Acting as a trusted adviser to the client, demonstrating a clear understanding of their business and competitive set, and ensuring this knowledge feeds through to our teams
  • Communicating performance and progress effectively to the client, in person, on calls and via email
  • Strategically leading all client accounts, placing importance on insight led strategy and planning
  • Being aware of the profitability of our work, and proactively managing this, either with the client or internally
  • Creating and acting on opportunities to grow the account base

Skills and Experience

  • 2 + years’ experience in a client-facing role
  • Knowledge of several, or all, of the following: SEO, PPC, Display, Social Media and website management
  • Great communication and grammar skills with excellent attention to detail
  • Confident leading meetings and presenting
  • Ability to work autonomously, in an organised manner
  • Comfortable working in a fast-paced environment, working across multiple projects
  • Good ability to manage stakeholders and ensure they are up to date on projects

Why you should work for Passion Digital

  • We are small (28 person) but fast-growing and ambitious, offering the chance to work on digital campaigns that make an undeniable impact on our clients.
  • You will gain experience working across campaigns of all size, for all types of clients.
  • You will have the opportunity to work as autonomously as you want, whilst being supported by another Account Manager and Client Services Director.
  • Great work/ life balance
  • Training and learning (external and internal) readily available
  • Every employee gets a say in how we move forward as a company
  • Contribution towards gym membership after three months
  • Free work bar
  • Free weekly office yoga
  • Free fortnightly office massages
  • Table tennis and table football
  • Free fruit, breakfast and snacks
  • Offers from Perkbox

We're recognised by

Digital Marketing Agency London +Mike Grindy