The challenge.
Cloud Gateway is a boutique Managed Service Provider (MSP), combining leading platform technology with deep network and security expertise. They faced a challenge in attracting organic traffic. 93.7% of their clicks came from users searching for the brand name itself, indicating minimal organic reach beyond existing customers.
Their Click-Through Rate (CTR) for generic search terms was very low. This was due to highly authoritative websites like the NHS often outranking Cloud Gateway for broader searches, making it difficult to capture these users.
In other words, Cloud Gateway was not effectively targeting users who could have been interested in their services but not directly searching for the brand.