Maximising digital performance with a unified paid and organic strategy

Services
  • Search Engine Optimisation
Sectors
  • B2B Services
  • Technology

The challenge.

Cloud Gateway is a boutique Managed Service Provider (MSP), combining leading platform technology with deep network and security expertise. They faced a challenge in attracting organic traffic. 93.7% of their clicks came from users searching for the brand name itself, indicating minimal organic reach beyond existing customers.

Their Click-Through Rate (CTR) for generic search terms was very low. This was due to highly authoritative websites like the NHS often outranking Cloud Gateway for broader searches, making it difficult to capture these users.

In other words, Cloud Gateway was not effectively targeting users who could have been interested in their services but not directly searching for the brand.

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Opportunity and approach.

Cloud Gateway had a significant opportunity to enhance its organic search strategy. We could unlock untapped potential by concentrating on generic keywords that cater to diverse user intents at each stage of the customer journey.

A primary challenge was the limited number of commercial pages targeting a wide range of keywords. To address this, we implemented a two-pronged approach:

  1. Strategic page creation: Cloud Gateway had very few commercial pages trying to target many different keywords. We developed new pages specifically designed to target each service and its corresponding keywords. This focused approach, coupled with the optimisation of existing pages, aimed to increase visibility for Cloud Gateway’s service offerings.
  2. Content enrichment: We created new blog-style pages to support the main services, strengthening internal linking and enhancing the overall site structure.

A comprehensive technical audit revealed several critical issues, including missing H1 tags on ~80% of pages, duplicate content, poor Core Web Vitals performance due to large images, and videos, excessive JavaScript and a complete absence of schema markup. We prioritised addressing these issues to improve search engine understanding of content and optimise for ranking for rich results.

To complement the SEO efforts, we transitioned from a traditional paid search campaign to a Performance Max strategy. This shift leveraged Google’s advanced algorithms to optimise ad delivery across multiple channels, including search, display, video and more.

By combining Google’s algorithms with visual assets, text ad copy and relevant on-site content, Performance Max delivers a full-funnel marketing approach, generating warmer leads and continuously improving landing page content to attract targeted users to the site.

Through this combined strategy of enhancing SEO content and optimising paid activity, we were tasked with maintaining performance and increasing efficiency for Cloud Gateway’s commodities offerings.

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Our response.

To better understand and cater to user intent, we combined a content-driven approach with Performance Max to optimise both organic and paid channels.

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The impact.

Thanks to Passion Digital, we have seen a number of measurable outcomes, including an increase of website visitors, conversions from both paid and organic search and click-through rates. Passion Digital pays a high level of attention to detail and extremely knowledgeable in PPC, SEO and ad strategy including seasonal and technical factors that affect them.

We were also thrilled with their friendly account managers.

Product Marketing Manager

Cloud Gateway

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